Customer Support

At Tropic Bitez Ja, our customers are at the heart of everything we do. We are committed to providing exceptional customer support to ensure your experience with us is enjoyable and hassle-free. We strive to respond to all inquiries within 24 hours, and our dedicated support team is here to assist with any questions, order issues, or concerns. Your satisfaction is our top priority, and we guarantee personalized and responsive service. For assistance, please reach out to us via email at tropicbitezhub@gmail.com or through our social media channels. Thank you for choosing us to bring the flavors of the Caribbean to your home!

Get in Touch with Us!

Have a question or need assistance? Fill out the form below, and our dedicated team will get back to you as soon as possible.

FAQ

Have Questions? We Have Answers!

How long does shipping take?

Delivery typically takes 5-7 business days for U.S. addresses. You will receive a tracking number via email once your order is shipped so you can monitor its progress.
How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
What is your return and exchange policy?

If you are not completely satisfied with your purchase, items can be returned within 30 days of receipt. Products must be unopened, unused, and in their original packaging. For exchanges due to defects or incorrect items, please contact us within 7 days of receipt. For more details, visit our Return and Exchange Policy page.
How do I contact customer support?

You can reach our customer support team by emailing tropicbitezhub@gmail.com. We strive to respond to all inquiries within 24 hours.
Can I place a wholesale order?

Yes, we welcome wholesale inquiries. Please contact us at tropicbitezhub@gmail.com with your name, business details, products of interest, and estimated order quantities. We will respond within 2-3 business days with information on pricing and terms of sale.
What is the processing time for orders?

Orders are processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with shipping details.
What payment methods do you accept?

We accept a variety of payment methods, including Credit/Debit Cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are securely processed to protect your information.