Shipping & Returns
Shipping Policy
At Tropic Bitez Ja, we are committed to delivering your favorite Caribbean snacks quickly and efficiently.
Processing Time: Orders are processed within 1-2 business days.
Shipping Time: Delivery typically takes 5-7 business days for U.S. addresses.
Shipping Rates: Rates are calculated at checkout based on the destination and weight of your order.
Tracking: Once your order is shipped, you will receive a tracking number via email.
International Shipping: Currently, we only ship within the United States.
For any shipping inquiries, please contact us at tropicbitezhub@gmail.com.
Return & Exchange Policy
At Tropic Bitez Ja, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Returns:
Eligibility: Items must be returned within 30 days of receipt.
Condition: Products must be unopened, unused, and in their original packaging.
Process: To initiate a return, contact us at tropicbitezhub@gmail.com with your order number and reason for return. We will provide you with return instructions.
Refund: Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days. Shipping costs are non-refundable.
Exchanges:
Eligibility: If you receive a defective or incorrect item, please contact us within 7 days of receipt.
Process: Email us at tropicbitezhub@gmail.com with your order number, details of the issue, and a photo if applicable. We will provide instructions for the exchange.
Replacement: Once we confirm the issue, we will send you a replacement item at no additional cost.