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Shipping & Returns

Shipping Policy

At Tropic Bitez Ja, we are committed to delivering your favorite Caribbean snacks quickly and efficiently.

Processing Time: Orders are processed within 1-2 business days.

Shipping Time: Delivery typically takes 5-7 business days for U.S. addresses.

Shipping Rates: Rates are calculated at checkout based on the destination and weight of your order.

Tracking: Once your order is shipped, you will receive a tracking number via email.

International Shipping: Currently, we only ship within the United States.

For any shipping inquiries, please contact us at tropicbitezhub@gmail.com.

Return & Exchange Policy

At Tropic Bitez Ja, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Returns:

Eligibility: Items must be returned within 30 days of receipt.
Condition: Products must be unopened, unused, and in their original packaging.
Process: To initiate a return, contact us at tropicbitezhub@gmail.com with your order number and reason for return. We will provide you with return instructions.
Refund: Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-7 business days. Shipping costs are non-refundable.


Exchanges:

Eligibility: If you receive a defective or incorrect item, please contact us within 7 days of receipt.
Process: Email us at tropicbitezhub@gmail.com with your order number, details of the issue, and a photo if applicable. We will provide instructions for the exchange.
Replacement: Once we confirm the issue, we will send you a replacement item at no additional cost.

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